1. Summary
- You may return most non-perishable items within 14 days of delivery for a refund or exchange if the item is unused and in original packaging.
- Perishable items (food & beverages, drinks) and opened personal-care items are non-returnable unless faulty.
- Faulty, damaged, or incorrect items: report within 48 hours of delivery for a full refund or replacement (we cover return shipping in these cases).
- Refunds are issued to the original payment method and processed within 3–5 business days after we receive and inspect the return. Funds may take up to 14 business days to appear depending on your bank.
2. Which items can be returned
- Returnable (if unused & in original packaging):
- Household essentials (cleaning supplies, non-perishable home goods).
- Sealed/premium personal items that are unopened (where hygiene rules allow).
- Baby & family care items only if unopened and unused (no signs of use, tags/packaging intact).
- Non-returnable:
- Perishables: all food items, drinks & beverages once delivered.
- Opened or used personal care products (shampoos, lotions, soaps once unsealed).
- Personalized/custom-made items marked final sale.
3. Faulty, damaged, or incorrect items
If your order arrives damaged, incorrect, or is defective:
- Take clear photos of the product + packaging.
- Contact us within 48 hours of delivery with your order number and photos.
- We will confirm and either:
- Send a replacement, or
- Issue a full refund (including original shipping), and provide the return instructions.
We will arrange or reimburse return shipping when the fault is ours.
4. How to request a return or refund
- Email us with: order number, item(s) to return, reason, and photos if the item is damaged or incorrect.
- We’ll reply with return approval and instructions (return address, RMA number if applicable).
- Pack the item securely — include the order receipt or order number.
- Ship the item using a trackable service (we recommend this). Keep your tracking number.
- Once we receive and inspect the item, we’ll notify you and process the refund or ship an exchange.
Important: Returns are accepted only after approval. Unauthorized returns may be rejected.
5. Return shipping & who pays
- Customer pays return shipping for change-of-mind returns, unless otherwise stated.
- We pay return shipping if the item is faulty, damaged, or incorrectly shipped. We will either provide a prepaid label or reimburse reasonable return postage upon proof of payment.
- We are not responsible for returns lost in transit — use a tracked service.
6. Refund timing & method
- We process refunds within 3–5 business days of receiving and inspecting the returned item.
- Refunds go to the original payment method. Time to appear in your account depends on the payment provider (usually 3–14 business days).
- If you prefer store credit, let us know — we can issue store credit instead of a monetary refund.
7. Exchanges
- Exchanges are possible if the same item/size is in stock.
- If the replacement is not available, you may choose a refund or store credit.
8. Cancellations
- Orders can be cancelled free of charge before they are shipped. Contact us immediately.
- If the order has already shipped, follow the normal returns process once you receive it.
9. Local pickup orders
- If you picked up your order from one of our pickup points, returns for non-perishables are accepted within 7 days of pickup when the item is unopened and in original condition.
- Damaged or incorrect items collected at pickup must be reported within 48 hours (send photos + order/pickup receipt).
10. Special notes
This policy is subject to local consumer protection laws. If your local law gives you additional rights, those rights apply
We may refuse returns that show visible signs of use or missing parts.
We reserve the right to charge a small restocking fee (disclosed at time of return) for very large or bulky returns — you will be notified before we apply any fee.